Refund & Exchange Policy

Refund & Exchange Policy

The event organiser hosting the event for which you have purchased tickets has sole discretion over refunds
Should you want a refund on your tickets more than 30 days before the event a 15% cancellation fee will be charged or a minimum of R20 whichever is greater
Should you want a refund on your tickets less than 30 days before the event a 50% cancellation fee will apply.
Refunds can take up to 7 working days.
Tickets cannot be refunded less than 7 days before the event or after the event has taken place unless communication has been received from the event organiser that refunds are open.
Tickets cannot be swapped less than 7 days prior to the event taking place.
Should the person who has purchased the ticket be unable to attend the event due to hospitalization or death the necessary documentation needs to be supplied. In this case, the tickets will be refunded in full.
Should hospitalization be the, reason medical documentation needs to be supplied before or on the event date.
‍If the Event is cancelled in whole, or in part, due to a Force Majeure Event You will not be entitled to a refund